Warranty & Technical Support
Warranty & Technical Support
We stand behind the quality and reliability of our 3D Subsurface Engraving Machines. While our machines are strictly non-returnable once unboxed or activated, your purchase includes our dedicated remote technical support.
Remote Repair & Troubleshooting If you encounter any operational issues, software questions, or technical difficulties with your engraving machine, our expert team is here to help. We provide comprehensive remote diagnosis, troubleshooting, and repair guidance to ensure your equipment gets back to optimal performance as quickly as possible.
How to Request Support To initiate a technical support request, please email us at 3d@k9engrave.com. To help us assist you faster, please include:
-
Your order number and machine model.
-
A detailed description of the problem.
-
Clear photos or a short video demonstrating the issue.
Our technical team will review your request and contact you with step-by-step remote assistance.